Testimonials

"Trien & Associates recommended changes to optimize our call routing, streamline the various auto-attendants that we utilize and specific adjustments to our call center queues to enhance call distribution and improve customer service levels. Agent performance and effectiveness also increased from adjustments to their phone programming.

We have had a very positive experience using Trien & Associates' services and appreciate having them as a business partner. "

"I have had the pleasure of having the Trien group on my team both at the Seminole Hard Rock Hotel and Casino (Hollywood, Florida) and currently at the Hard Rock Rocksino, Northfield Park (Ohio). They offer many professional services that reduce cost, increase efficiency and bring in projects on a timely basis."

"Leading up to opening day, they worked with us in addressing the technology challenges of delivering a new 37,000 seat venue, Marlins Park. They were an essential part of the project team and served as an extension of our own internal IT team.

We are very pleased with the results and look forward to a continuing business relationship. We highly recommend that you consider utilizing their services to assist your organization."

"My relationship with Trien & Associates goes back a very long time. It was in the spring of 1992 that I first met you when Trien & Associates was retained by Burger King Distribution (later to be called ProSource) as our telecommunications consultants.

More recently, upon taking the position of CIO for International Speedway Corporation in Daytona Beach I once again retained the services of your firm. From the summer of 2000 through today, your firm has successfully served ISC with multiple telecom projects.

Steve, your firm has served us well over the years. We look forward to our continuing professional relationship with your people and you."

"The consultants at Trien & Associates who have worked on our project include Steve Trien, John Blakley and Ari Reingowsky. They are excellent and have delivered the services as outlined in their proposal.

Over the past years, the Trien group has never failed. They serve clients throughout the US and around the world. With their track record, I am confident they will serve you well."

"We have utilized the telecommunications consulting services of Trien & Associates (Trien) for a number of years. As projects come up under their area of expertise, we rely on Trien to perform in a professional manner, accomplish the goals outlined in the specific project scope of work, and obtain our objectives in the most cost efficient yet effective manner.

Without hesitation, I can recommend Trien & Associates. They have always come through for us and will for you as well."

"Our experience using Trien & Associates’ services has always been very positive and we will continue using their services as it may be required to accomplish business objectives."

"Without hesitation, I can recommend Trien & Associates. They have always come through for us."

"Billing audits by Trien & Associates have brought back tens of thousands of dollars in refunds from our long distance carrier. Trien & Associates is on-call and available 24/7/365. They have an excellent and well deserved reputation with both their clients and telecom vendors.

We are pleased to recommend Trien & Associates telecommunications consulting services."

"Trien & Associates has proven to be an effective and valuable telecommunications firm to our law firm… Excellence, on time performance, well thought out designs and effective vendor utilization are all characteristics of Trien & Associates. We are pleased to recommend the professional services of Trien & Associates."

"The Trien team presented deliverables in a timely fashion, without increasing their rates due to project variables nor prolonged intervals.  They always keep in mind Pearl River Resort’s ROI.  We highly recommend their services, they get the job done."